FOR US, SERVICE MEANS
NOT EVEN ALLOWING PROBLEMS TO HAPPEN
Right from the first step, we work together with you to develop a complete service strategy adapted to your operating needs. Our top priority is to guarantee you maximum machine availability and to extend the economic service life of your equipment.
THE FIRST PLUG AND PLAY MACHINE THAT FEELS SPECIALLY TAILORED TO YOUR NEEDS.
Our specially trained service technicians know your machine down to the last screw. To request a quotation for a planned overhaul or maintenance, we’d be happy to make an appointment with you.
Don’t just react, be proactive – that’s what’s most important, especially when replacing spare parts. We know when a component should be replaced so that the worst case scenario doesn’t happen. That’s why we inform you, even ahead of time, when you need new, relevant parts such as hydraulic hoses or safety screws. In order to guarantee the fastest possible delivery and installation, we always have the most important spare parts ready for you in our warehouse.
Sometimes sequences change in upstream or downstream processes. Likewise, once in a while a machine can no longer meet the current, standard requirements. In such cases, we complete a conversion adapted to your needs, replacing all of the safety components as well as the mechanical and electronic assemblies. Of course we also provide a control upgrade and we guarantee the components we replace. This way, a conversion or retrofit can save considerable investment costs in comparison with a new purchase.
In order to learn how to take care of smaller issues yourself, our training can be designed specifically for your employees and machines. We go through your maintenance plan step-by-step and we talk with your machine operators and service technicians about safety, application errors, and diagnostic options. Our training sessions are also interesting for existing customers if a machine is used or maintained in the factory. Learn more about our training here.
You must act quickly if a machine is down or a part has to be replaced. That’s why we always have the most important spare parts on hand for you. So use the hotline, our callback service or email to contact us directly.
Even small improvements can have a huge effect. That’s why we offer you our service packages for overhauling NC technology or for software upgrades. In this way, you can optimize cycle times and improve workpiece quality.
EVERY MACHINE IS DIFFERENT. CUSTOMERS TOO.
Each customer differs from the others. With our machines and services, we address both mid-size and large production companies. No matter if you have your own service team or if your machine operators have to rely on external expertise for maintenance. Our qualified service team is dedicated to being there for you during service periods. We provide support for you via remote service or directly on site for trouble-shooting and error correction.
OUR SERVICE IS THERE FOR YOU FOR THE LIFE OF YOUR MACHINE.
SO NO QUESTIONS REMAIN UNANSWERED
Head of After Sales Service
Tel.: +49 8243 9680-37
Monday to Friday: 07:00 am - 07:00 pm
Saturday: 08:00 am - 12:00 am
How to reach our sales team
We look forward to your inquiry. Send us an e-mail.
How to contact our service team
How can we help you? Write to us!
Join our team
We look forward to new colleagues in general and to your application in particular.