Usefull information

TAILOR-MADE AND PREVENTIVE

From the first step, we work with you on a complete service strategy that is tailored to your operational requirements. Our primary objective is to guarantee maximum machine availability and extend the economic life of your equipment.

WE DO NOT BELIEVE IN READY-MADE SOLUTIONS, ALSO IN TERMS OF SERVICE!

Every customer is different. With our machines and services, we address both small, medium-sized and large manufacturing companies. It doesn´t matter whether you have your own service team or your machine operators need to rely on external know-how for repairs. Our qualified service team will be available to you without any restrictions during the service hours and will support you via remote service and directly on site in fault tracking and troubleshooting.

pre-assembly Service

E-Mail

Write your concern to:
service@schuster-maschinenbau.de

Service hours

Our service hours are 7:00 a.m. to 7:00 p.m. Mondays to Fridays and Saturdays 8:00 a.m. to 12:00 noon.

Service number

+49 8243 9680-37

OUR SERVICE STRATEGIES = YOUR OBJECTIVES

repair

Maintenance & repair

Our individually trained service technicians know the machines up to the last screw. If you would like to request scheduled overhaul or maintenance, we will be happy to arrange an appointment with you. In case of machine downtime, it is important to act quickly. In this case, please contact us directly through the hotline or by e-mail.

I would like to have scheduled maintenance or repair carried out
Employee training

Employee training

Our trainings are also tailored to your machines and employees. We go through the maintenance plan step by step, talk with your machine operators and service technicians about safety, typical application errors and diagnostic options. Our trainings are also interesting for existing customers when a new machine is used at the plant. Click the following link for more information on the training agenda:

I would like to request training for my team and myself
Spare parts

Spare parts

Acting instead of reacting – this is especially important when replacing wear parts. We know when a component should be replaced to avoid machine failure in the worst case, and proactively inform you when you need new relevant parts such as hydraulic hoses or safety glass. We always have a sufficient stock of spare parts so that the components can be delivered and installed quickly.

I need one or more spare parts for my machine

COMMISSIONING & OPTIMISATION

Of course, we also take care of professional commissioning and optimisation of the machines. The commissioning team references all axes and determines the zero points so that the machine delivers precise results from the outset.

DISASSEMBLY AND REASSEMBLY

Whether you merely plan to restructure the machine in the plant, for example, from hall A to hall B, or whether you want to relocate the corresponding machine abroad; we support you both with professional disassembly and reassembly and transportation.

  • If you plan an overhaul of your machine, i.e., restoring the as-new condition, or a machine relocation, you can use the contact form to contact the service team.
  • Your demands on the machine have changed and you need the modification for new applications? Please do not hesitate to contact our Technical Sales department for topics of plant and machine planning. You will find the contact details here.

QUICK FAULT TRACKING AND
TROUBLESHOOTING VIA REMOTE SERVICE

Many user issues can be resolved via remote access and telephone. In the beta diagnosis, the service technician identifies, for example, missing or incorrectly set parameters and can correct them directly. Thanks to the software, they can see the machine screen, examine the error messages and operate the system and, where appropriate, give instructions to the adjuster on site.

Even if the problem cannot be solved right away, at least the source of the error can be narrowed down, thus allowing the technician to prepare for the job on-site. Instead of having to assess the error only when on site, they have the suitable tools/spare part ready and know where to start. This approach saves time and guarantees you the promised machine availability.

SERVICE 4.0: OUR SYSTEM OPTS FOR PREVENTIVE MAINTENANCE

SERVICE 4.0: OUR SYSTEM OPTS FOR PREVENTIVE MAINTENANCE
Our primary objective is to guarantee machine availability. This also includes the preventive approach. Does the machine deliver the required output, and is the performance within the normal range? We have the answers!

Secure internet remote diagnostics of machines and equipment is guaranteed via an Ethernet router. Our favoured REX Ethernet routers with built-in firewall and protected OpenVPN remote maintenance access comply with the highest demands on data security. The myREX24 V2 portal allows comprehensive monitoring (monitoring of limit values and fault events) as well as alarm functions enabling fast response times and minimising machine downtime.

Since the Helmholz IoT machine access complies with all requirements for preventive maintenance and the associated safety requirements, the system provides a perfect addition to the machines by Schuster and increase their efficiency. Click here to learn more about our partner Helmholz' digital factory services.

Of course, we also have the possibility to access customer-specific system portals. If an on-site appointment is necessary despite online diagnostics, a technician will be at your site with the right tools and spare parts right away!

safe iot

Click here to learn more about the portal and Ethernet routers of our partner Helmholz:

Go to information brochure

The continuous improvement ...

... of our customer service is our motivation. We want to learn about your requirements and challenges to be able to tailor our service to you.

We look forward to any feedback

Please take 4-5 minutes for answering the questions

Click here for the online survey

THANK YOU VERY MUCH

Contact our Service-Team

Stefan Kling
Stefan Kling
Head of After Sales Service

Contact me:

E-Mail: s.kling@schuster-maschinenbau.de
Tel.: +49 8243 9680-83
Fax: +49 8243 9680-87

Thomas Schneider
Thomas Schneider
Customer Service / Service

Contact me:

E-Mail: t.schneider@schuster-maschinenbau.de
Tel.: +49 8243 9680-66
Fax: +49 8243 9680-87

Christian Reiser
Christian Reiser
Customer Service / Service

Contact me:

E-Mail: christian.reiser@schuster-maschinenbau.de
Tel.: +49 8243 9680-73
Fax: +49 8243 9680-87

You would like to have scheduled maintenance or repair carried out? One of our competent service technicians will advise you comprehensively, and together we will find a suitable date. Contact us!